Effective Date: 7/18/2025

At DropMarque, customer satisfaction is our top priority. We want you to be happy with your purchase. If you’re not fully satisfied, you may be eligible for a return or refund under the policy below.

✅ 7-Day Return Policy

You have 7 calendar days from the date of delivery to request a return or refund.

📦 Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, and in its original packaging
  • Tags, labels, accessories, and manuals must be intact
  • You must provide a valid order number and reason for return

Non-returnable items include:

  • Digital/downloadable products
  • Items marked as Final Sale
  • Used personal care products
  • Food, medicines, or hygiene-related items
  • Custom or made-to-order items

🔄 Exchange Policy

Exchanges are only allowed for the same product (e.g., different size or color), subject to stock availability. In case of an unavailable exchange, a refund or voucher may be offered.

💸 Refund Process

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection.

  • Approved Refunds: Processed within 5–7 business days
  • Refunds are issued via the original payment method or bank transfer (in case of Cash on Delivery)

🚚 Return Shipping

  • If the item was damaged, defective, or incorrect, we’ll cover the return shipping cost
  • If the return is due to change of mind, the buyer is responsible for return shipping

❗ Vendor-Specific Returns

DropMarque is a multivendor platform. Each seller may have their own return terms. Please review the product page for any seller-specific return details.

🔁 How to Request a Return

  1. Email us at support@dropmarque.com with your order number and reason for return
  2. Wait for confirmation and return instructions
  3. Ship the item to the provided address
  4. We’ll notify you once your return is processed

📩 Contact

For return or refund questions, please contact us:
📧 support@dropmarque.com